Junior Brito

Junior Brito's work experience includes roles at multiple companies.

At Bettermode, they served as an Operations Manager, overseeing operations for Revenue, Success, Support, and People. Junior also managed software systems such as Salesforce, Intercom, Stripe, and Google Suite. Junior was the main point of contact for billing systems and subscription management.

Prior to Bettermode, Junior worked at Booking.com as a Customer Service Guest Specialist. Junior consistently exceeded expectations by effectively managing customer complaints and providing platform support. Junior utilized negotiation skills to swiftly resolve issues and increase customer satisfaction.

Junior also worked as a Freelancer Content Strategist & Business Developer at RankMyAPP.

During their time at Avon, they held various roles including Brand Manager, Hair Care, Global Marketing; Associate Brand Manager, Fragrance, Global Marketing; Marketing Specialist, Fragrance, Global Marketing; and Intern, Personal Care, Local Marketing. Junior collaborated with key managers, led cross-functional teams, provided marketing support for multiple brands, and managed projects.

Junior's first internship was at IFF, where they assisted the fragrance marketing team with research and budget management.

Junior began their career at MagTek - Solucoes Magneticas as a Sales & Marketing Assistant.

Overall, Junior Brito has a diverse background in operations management, customer service, marketing, and project management.

Junior Brito earned their Bachelor's degree in Advertising and Marketing from USCS - Universidade Municipal de São Caetano do Sul, where they studied from 2013 to 2016. In addition to their degree, they obtained certifications in Advertising on LinkedIn from LinkedIn in November 2019, and in Verified International Academic Qualifications from World Education Services (WES) in March 2019.