Donego Traylor II

Donego Traylor II has a diverse work experience spanning multiple industries and roles. Starting in 2011, they worked at Nobilis Group, Inc. as a Client Service Representative, handling client contracts, providing customer service support, and ensuring billing accuracy. In 2018, Donego joined YourCause from Blackbaud as a Customer Advocacy Desk, where they resolved client inquiries through various communication channels. In 2019, they transitioned to Blackbaud as a Program Services Specialist, managing philanthropy programs for 11 clients, conducting outreach, and ensuring compliance. From 2020 to 2022, Donego was part of the ERG at YourCause from Blackbaud, leading the BLEND Dallas chapter and organizing programs related to Black History Month, MLK Day, and Juneteenth. Currently, they are working as a Customer Support Specialist at Tribute Technology, starting in May 2022.

Donego Traylor II attended Central Christian College of Kansas from 2001 to 2003, where they studied Religion/Religious Studies. Donego obtained several certifications in customer service skills from LinkedIn in June 2022. These certifications include "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers (2019)," "Customer Service: Handling Abusive Customers," "Customer Service: Problem Solving and Troubleshooting," "Listening to Customers," and "Serving Customers Using Social Media."