Fernando Lucas Pérez

Fernando Lucas Pérez has a diverse work experience spanning various industries and roles.

From 2014 to 2015, they worked at Deloitte España as an Assistant Auditor, specializing in the Financial Services Industry. Fernando excelled in their role, earning recognition for the quality of their work and their strong communication skills.

Prior to that, in 2013, Fernando worked as an Assistant Auditor at Grant Thornton Spain and as an Accountant at Cortefiel.

In 2017, they joined Universidad Rey Juan Carlos as a Software Engineer. In this role, they were part of the Multimedia and Virtual Reality Group, working on the SP7 platform of the Human Brain Project. Their responsibilities included developing systems for efficient access and visualization of big data.

From 2015 to 2017, they worked at Idiomalogy as an English Teacher, honing their language and communication skills.

Their most recent work experience includes roles at Trilogy. From 2020 to 2021, they worked as an L2 Customer Support Engineer, resolving complex software issues and becoming an expert on 10 different products. Subsequently, they became a Product Knowledge Curator in 2021, where they distilled product knowledge from customer interactions and developed training resources for agents. Finally, in 2022, Fernando took on the role of L3 & Incident Manager, handling real-time outages and high-severity issues for a range of products, while minimizing operational impact.

Throughout their career, Fernando has consistently demonstrated their ability to communicate effectively, collaborate with various stakeholders, and acquire and apply new knowledge efficiently.

Fernando Lucas Pérez pursued their education in a chronological manner. From 2015 to 2019, they attended the Universidad Rey Juan Carlos, where they completed a dual bachelor's degree in Computer Hardware Engineering and Videogame Development. Prior to that, from 2010 to 2014, they studied at the Facultad de Económicas, Empresariales y Turismo de la Universidad de Alcalá UAH, obtaining a bachelor's degree in International Business and Economics.