Karina Jimenez Marin

L3 Support Engineer & AI Support Solutions Developer at Trilogy

Karina Jimenez Marin has a diverse work experience. Karina started their career with Five Dimes Sportsbook in 2013 as a Wagering Clerk. Karina then joined HP in 2015 as a Call Entry Specialist. After that, they returned to Five Dimes Sportsbook in 2017 and took on the role of Wagering Clerk before being promoted to Wagering Team Leader in 2018. In 2020, they joined Trilogy as a Customer and Technical Support Specialist before transitioning to the role of Research Analyst in 2022. Karina'swork experience showcases their expertise in customer support, technical support, and research analysis.

Karina Jimenez Marin pursued their education in a diverse range of fields. Karina attended EMVA High School from 2003 to 2007, completing their high school education. Following that, they enrolled at the University of Costa Rica in 2008 and graduated in 2017 with a Bachelor of Medicine, Bachelor of Surgery (MBBS) degree, focusing on Medical Clinical Sciences and Graduate Medical Studies. In 2022, Karina continued their education at ULACIT, working towards a Licentiate degree in Computer Software Engineering, which they are expected to complete in 2026.

In addition to their formal education, Karina has obtained several certifications to enhance their skills and knowledge. Karina obtained certifications in various areas, including CCNA: Switching, Routing, and Wireless Essentials and CCNA: Introduction to Networks from Cisco. Karina also acquired a certification in Foundational Support from Zendesk. Karina completed online courses from LinkedIn on various topics such as Agile meetings, technology comprehension, industrial revolutions, feedback management, and performance problem-solving. Karina also completed courses on emotional intelligence development, design principles (color and typography), remote team management, non-verbal language for leaders, and effective online presentations. These certifications and courses demonstrate their commitment to continuous learning and their efforts to expand their expertise beyond their formal education.

Links