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Sajjad Haider

Technical Support Specialist/product Knowledge Curator at Trilogy

Sajjad Haider has a diverse work experience spanning various industries and roles. Sajjad started as a Sensor Researcher at Data Communication & Control (Pvt.) Ltd. in 2005 before moving on to work as a Production Planning Engineer at Packages Limited from 2006 to 2008. Alongside this, they took on the role of Visiting Faculty/Lecturer at various schools and universities, teaching communications and media courses from 2006 to 2016.

In 2014, Sajjad Haider worked as an Animated Blog Series creator for DawnNews, where they were responsible for writing, developing, and editing the web series 'Jimmy Nay Socha/Jimmy Wonders'. Sajjad also authored a Children Novella Series for Royal Books, Inc. during this time.

At 360training.com, Sajjad served as Manager of Digital Content Development from 2016 to 2017, leading a team to create training courses based on industry regulations in the United States. Sajjad then became a Product Line Manager for Real Estate License Training at the same company, where they increased revenue by 27% through various strategic initiatives, such as launching a Recorded Proctoring System and establishing partnerships with US regulators.

Following this, Sajjad Haider held the position of Head of Content & Operations at TEXT. In this role, they drove the content strategy of answer bot responses and live chats for multinational companies, including Unilever, Toyota, and more.

Lastly, Sajjad Haider is currently working as a Technical Support Specialist and Product Knowledge Curator at Trilogy. Sajjad'sresponsibilities include providing technical assistance to SaaS B2B customers and curating and creating content for support knowledge. Sajjad also designs instructional paths for training and assessing agents in real-life scenarios.

Sajjad Haider completed their Bachelor of Engineering (B.E.) degree in Electrical and Electronics Engineering from the Ghulam Ishaq Khan Institute of Engineering Sciences and Technology. Sajjad then pursued a Masters in Arts at Ohio University from 2009 to 2012. Additionally, they obtained various certifications such as JavaScript Essential Training, CSS Essential Training, HTML Essential Training, Programming Foundations: Databases, Learning Articulate 360: Rise, Redefining PowerPoint in the College Classroom, Elearning Essentials: Instructional Design, Elearning Techniques: Visual Design, Gamification for Interactive Learning, Gamification of Learning, Instructional Design: Working with SMEs, Learning How to Increase Learner Engagement, Teaching Techniques: Writing Effective Learning Objectives, and The Neuroscience of Learning from LinkedIn.

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Timeline

  • Technical Support Specialist/product Knowledge Curator

    December, 2018 - present