Jonna Laitinen is an experienced Customer Support Systems Manager at Trimble Inc. since January 2015, where responsibilities include managing a diverse team focused on enhancing customer experience through onboarding, training, and support processes. Prior roles at Trimble include Interim Manager of the Tekla Structures Second Line Support Team, where expertise in leading software specialists ensures high-quality support globally, and Service Operations Coordinator, focusing on developing service operations processes and knowledge management. Earlier experience includes working as a Software Specialist at Trimble Tekla, providing second line support, and serving as a Technical Support Engineer at Bentley Systems, supporting users of various Bentley products in multiple languages. Jonna Laitinen holds a BSc in Environmental Engineering from Vaasa University of Applied Sciences, completed in 2007.
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