Matthew Goncalves is an experienced professional in customer experience analytics and management, currently serving as Senior Manager in CX Analytics at TriNet since June 2017, having progressed from Analyst to Manager in the same field. Prior to TriNet, Matthew was the Assistant General Manager at Zapp Fitness from January 2015 to June 2017, overseeing club operations and financial performance while developing a successful sales team. Additionally, Matthew held the position of Senior Sales Consultant at Nissan Motor Corporation from May 2012 to January 2015, facilitating vehicle sales and providing exceptional customer service. Earlier experience includes being a Member Engagement Advisor at Life Time, where Matthew excelled in membership sales and client engagement. Matthew holds a Bachelor of Fine Arts from Rutgers University and continues to enhance skills through Salesforce’s Trailhead program.
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