Annette Coughlan

Annette Coughlan currently serves as the Head of IT Service Management at Trinity College London, where responsibilities include delivering a comprehensive catalogue of services and implementing IT service delivery within an ITIL framework. Prior to this role, Annette spent 30 years at RM plc, progressing through various positions, including IT Change Delivery Manager, where management of teams in the UK and India focused on delivering IT systems and infrastructure. Additional roles included Project Delivery Group Leader, Technical Resolutions Group Manager, Network Services Group Leader, Network Services Team Leader, and Analyst Programmer, all emphasizing team leadership and support for large-scale IT initiatives. Annette holds a BSc Combined Science degree from the University of Leicester.