Angela Allen

Angela Allen currently serves as the Customer Service Administrator at Trinity Metro, a position held since August 2011. In this role, Angela manages call center operations, oversees the hiring process for new associates, and provides daily guidance and performance monitoring for the team. Responsibilities also include statistical reporting, conducting associate reviews, handling disciplinary matters, and managing the departmental budget, while fostering a positive work environment. Prior to this role, Angela was an Account Manager at Valassis Marketing Solutions from January 2003 to July 2011, where responsibilities included understanding and meeting client needs, implementing marketing solutions, managing client expectations, and coordinating with various internal departments.