Brenda Ferreira

Brenda Ferreira is currently working as an Analista de Qualidade e Treinamento Jr at Trinks since March 2024. Prior to this role, Brenda served as an Assistente de Monitoria e Qualidade at Pluris Mídia from September 2023 to January 2024, where responsibilities included conducting monitoring and feedback, presenting results, and applying training. Previously, Brenda was an Assistente de Melhoria Contínua at Asaas from October 2021 to February 2023, focusing on evaluating customer service interactions and supporting operator development. Brenda began a career in customer service at Grupo Fleury as an Operadora de atendimento 2 from January 2017 to August 2021, managing client interactions and operational support. Brenda also has experience as an Auxiliar Administrativo at JadLog Logística. Education includes a degree in Processos Gerenciais from Universidade Santo Amaro - Unisa, along with ongoing postgraduate studies in Lean Seis Sigma and Operational Excellence.