Jonathan Cantrell is an experienced Training Coordinator at Tripoint Solutions since April 2020, with a strong background in quality management and employee development. Previously, Jonathan served as a Quality Manager at Aetos Systems, Inc. from February 2018 to November 2019, where responsibilities included auditing calls and tickets, leading to improved customer satisfaction. Jonathan also held roles at DIRECTV, from 2005 to 2018, including Employee Development Coach, Technical Customer Service Representative, and Customer Service Manager, focusing on talent development and customer service enhancement. Early career experience includes serving as a Production Assistant and Radio Announcer at WJOU 90.1 FM. Jonathan holds a Bachelor of Arts in Communication and Media Studies from Oakwood University.
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