Yisel Gomez Herrera

Yisel Gomez Herrera has a diverse work experience spanning multiple roles and companies. Yisel most recently worked as a Support Engineer at Tritan Software starting in 2021. Prior to that, from 2019 to 2021, they worked at Capita Customer Solutions as a Spanish Speaking Customer Operations & Sales Representative. In this role, they managed and processed customer technical troubleshooting issues and service inquiries while focusing on customer service. Yisel also identified service upgrade opportunities and executed them through contract completion.

Before joining Capita, Yisel worked at XETID from 2012 to 2018. Yisel held the position of Business Analyst Engineer from 2014 to 2018, where they analyzed client requirements and business processes. Yisel documented functional specifications and maintained business requirements aligned with functional and technical requirements. Earlier in their career at XETID, from 2012 to 2014, they worked as a Software Quality Assurance Engineer. In this role, they performed regression, user acceptance, integration, and performance testing, as well as designed and executed test plans.

Yisel Gomez Herrera graduated from the University of the Informatic Sciences in 2012 with a degree in Computer Science Engineering. Yisel obtained additional certifications, including "Automation testing with the WebdriverIO next-generation framework using JavaScript & Node.js" from Udemy in December 2022 and "Scrum Foundations Professional Certified (SFPC)" from Scrum Foundation in June 2020.