MS

Michelle Keogh - Smith

Head Of Contact Center at Triton Hearing

Michelle Keogh-Smith has a diverse work experience spanning over several years. Michelle started their career at Woosh Wireless in 2004, where they worked as an Outbound Telesales representative, selling fixed and wireless solutions. Michelle also took on the role of a Team Leader during evenings and weekends, providing call coaching and managing the roster.

From 2008 to 2010, Michelle worked as a Business Solutions Consultant at Magnet Networks. Michelle then joined Telstra Clear in 2011 as an SB Telemarketer.

In 2013, Michelle joined Digital Mobile as an SME outbound Telesales representative. Michelle was responsible for meeting and exceeding monthly GP targets, identifying new telecommunication opportunities in the SME sector, and maintaining customer relationships.

Since 2017, Michelle has been working at Triton Hearing. Michelle started as a Contact Center Manager and then moved on to the position of Head of Contact Center. In their current role, Michelle leads the CSC team, which handles inbound and outbound calls and booking appointments for Triton Hearing's clinics nationwide.

Throughout their career, Michelle has demonstrated leadership skills and a strong focus on achieving targets and customer satisfaction.

Michelle Keogh - Smith attended Grange Community College Dublin from 2000 to 2004. It is not specified whether they obtained a degree or pursued any specific field of study during this time. Michelle also has a Level 5 CIDESCO Beauty Therapist certification, but no information is provided about the institution or the year it was obtained.

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Timeline

  • Head Of Contact Center

    April, 2023 - present

  • Contact Centre Manager

    October, 2017