Ross D.

Ross D. has a diverse work experience in various roles and industries. Ross started their career as a Customer Service Representative at Manheim Auctions in 2006, where they managed information for Ford auctions on the west coast and provided service to car dealers. Ross then worked at Starbucks as a Shift Supervisor, where they strengthened store communication and coached partners on various aspects of store operations.

Ross then transitioned into the IT field, working as a Lab Administrator - Student Worker at LSU Shreveport, where they performed updates and custom installations for students and teachers in the computer science department. Ross then joined Geek Squad as an Operations Agent and Consultation Agent, diagnosing and troubleshooting PC, tablet, and smart phone issues for clients.

Ross further expanded their IT expertise by working at PC-NET Consulting as a Systems Administrator, where they provided on-site support for clients' network setup and management of active directory and Office 365 accounts. Ross also assisted with inventory management and asset reporting.

Ross then joined Caddo Parish Sheriff's Office as an IT Technician, providing remote and on-site help desk support and managing the CPSO network. Ross later moved to PioneerRx Pharmacy Software, where they held two roles. As a Hardware Support II, they remotely assisted in troubleshooting various hardware and worked with Microsoft SQL Server and Windows Server. In their role as a Learning and Development Coordinator, they coordinated and scheduled events related to various learning programs, collaborated with subject matter experts, and provided technical writing oversight.

Most recently, Ross joined Triumph Financial, Inc. as a Business Support Specialist in 2022.

Overall, Ross D. has a strong background in customer service, IT support, and learning and development coordination.

Ross D. has a comprehensive education history. Ross began their studies at Riverside City College from 2004 to 2007, where they obtained an Associate of Arts (AA) degree in Humanities and an Associate of Science (AS) degree in Natural Sciences. Later, they attended LSU Shreveport from 2011 to 2014, earning a Bachelor of Science (B.S.) degree in Computer Information Systems. Ross D. continued their education at LSU Shreveport from 2014 to 2016, completing a Master of Science degree in Computer Systems Technology.