Debra Paccione

Debra Paccione is an experienced professional in claims operations and management, currently serving as the Claims Operations Manager at TriWest Healthcare Alliance since April 2019. Previously, Debra worked as an AMS Supervisor at Matrix Absence Management, overseeing Short-Term Disability and FMLA claims examiners while ensuring compliance with guidelines. A former Operations Supervisor at Caremark, Debra managed a team of 31 across multiple processing platforms. Debra's experience also includes roles at CIGNA Healthcare as a Select Market Implementation Manager, where account installations and support were key responsibilities, and as Operations Manager at Zenith Administrators, focused on improving customer service and claims processing. Debra began their career as Claims Manager at Insurer's Administrative Corporation, directing a large team and enhancing operational efficiency. Educational background includes attendance at Commack High School South and Queensborough Community College of CUNY.