Paula Gething serves as the EMEA & APAC Director of Service and Customer Care at Trojan Technologies since July 2019. Previously held the position of Customer Service Manager at Xylem Water Solutions UK & Ireland from May 2015 to May 2018, where significant achievements included restructuring the team for a 30% performance improvement and implementing a uniform PDA device for the national regional engineer workforce. As Planning Performance Manager at Thames Water Developer Services from September 2004 to December 2012, Paula enhanced customer service strategy and increased call response rates from 50% to 95%. Career beginnings included roles as Self Employed Area Sales Manager at Virgin Vie Cosmetics, General Manager of the Major Corporate Division at WPA Ltd, and Healthcare Sales Consultant at Gissings. Paula's education was completed at St David's School for Girls from 1981 to 1985.
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