Chuck Haigh

Chuck Haigh, MBA, ITIL Expert has a diverse range of experience in the field of IT service management and HRIS. Chuck currently holds the position of Director, Global HRIS at Tronox, where they are responsible for overseeing the HR information system. Prior to this, they served as the Director of IT Service Management at Tronox, where they managed the IT service management function.

Before joining Tronox, Chuck worked at KPMG as the Associate Director of IT Service Management, where they led a global service management organization and was responsible for service provisioning, support, and business relationships.

Chuck also has experience in the aviation industry, having served as the Manager of Global Service Desk at Atlas Air. In this role, they successfully turned around a service desk that had been struggling for several years, improving service levels and employee morale.

Earlier in their career, Chuck worked at The Great Atlantic & Pacific Tea Company (A&P), where they held various roles including Director of Enterprise Support Services, Sr. Manager of End User Services, and Help Desk Manager. Chuck was responsible for overseeing support functions and directing corporate support services.

Additionally, Chuck has experience as a Service Center Architect at HP Software, where they designed and developed incident management software for fortune 500 companies and provided consultation on ITSM best practices to senior-level executives.

Overall, Chuck Haigh brings a wealth of expertise in IT service management and HRIS, with a strong track record of successfully leading and transforming support functions in various industries and organizations.

Chuck Haigh holds a Master of Business Administration (MBA) degree from Western Governors University, which was obtained in 2018. Chuck also has a Bachelor of Science (BS) degree in Business - Information Technology Management from the same institution. In addition to their academic qualifications, Chuck Haigh has obtained various certifications, including ITIL Expert in IT Service Management, ServiceNow certifications, and certifications in human resources and support center management.