Michelle Mahaffey- McDaniel CSRP

Michelle Mahaffey-McDaniel CSRP has extensive work experience spanning over two decades. Michelle started their career at First Select in 1999, where they worked as a Collections representative for a brief period. Michelle then joined Trover Solutions in 2000, initially serving as a Customer Service Representative before progressing through various roles, including Claims Analyst, Senior Examiner, Supervisor of Claims Analysts, and Supervisor of Training & QA. Michelle'stenure with Trover Solutions lasted until 2010.

In 2010, Michelle transitioned to Grange Insurance, where they worked as an Auto Physical Damage Adjuster for a short period. Later that year, they moved on to Trover Solutions again, assuming the responsibility of Operations Supervisor in the Workers Comp Examiner Unit. In 2014, they were promoted to Manager of Support Operations at Trover Solutions, showing their growth and leadership potential.

Most recently, Michelle joined Omnicare Inc. in 2016 as a Program Manager. In this role, they developed and managed Product Support Hotlines, ensuring compliance with client contracts and company policies. Michelle tracked key performance indicators, reported on them to clients and internal stakeholders, and played a pivotal role in ensuring the profitability of the program.

Overall, Michelle's work experience highlights their expertise in various areas, such as program management, operations, claims analysis, and customer service. Michelle'scontinuous growth and versatility make their a valuable asset to any organization they join.

Michelle Mahaffey-McDaniel CSRP completed their education in a chronological manner. Michelle first attended Moore Traditional High School from 1990 to 1994, where they earned a diploma in Business. Following high school, they enrolled at Sullivan University from 2002 to 2003, acquiring an Associates degree in Paralegal Studies. Lastly, they pursued further education at Indiana Wesleyan University from 2013 to 2015, obtaining a Bachelors of Business Management degree with a focus on Business Administration, Management, and Operations.