Imani M.

Imani M. is an experienced client management professional currently serving as an Associate Client Manager at TrueCommerce since May 2025. Previously, Imani worked at Podium from April 2022 to June 2025 as a Customer Success Manager, where responsibilities included creating Standard Operating Procedure documentation for onboarding new hires, and held roles as a Retention Specialist, achieving a save rate above 65% in contract renewals, and as a Products Specialist, providing technical support and forecasting solutions for clients. Earlier experience includes a Customer Service Representative position at Conduent and a Mail Carrier role at the United States Postal Service, along with a Front End Sales Manager position at Lowe's Companies, Inc., contributing to Imani's extensive background in customer service. Imani holds a degree from the University of West Georgia, earned between May 2013 and April 2016.