Aaron Lapierre

Aaron Lapierre currently serves as VP of Customer Success at Truepic, a position held since May 2024, following a tenure as Director of Customer Success. Previously, Lapierre was Head of Customer Success at Plato, where notable achievements included enhancing strategic conversation skills within the team, developing customer journeys, and launching a Customer Support function. As Chief Customer Officer at UserVoice, Lapierre played a pivotal role in aligning sales, marketing, and customer success, implementing a Product-Led Growth strategy, and significantly increasing renewal rates. Additional experience includes leadership roles in customer success and experience at DoubleDutch, ELT, and Embark, alongside a foundational role in PrideTogether. Lapierre holds a B.Sc. in Anatomy and Cell Biology from McGill University.