Michael Mango is a skilled Workforce Management Analyst at TruGreen, focusing on real-time monitoring of service levels and agent performance while driving adherence to efficiency metrics. With extensive customer service experience, including roles as a Customer Care Coordinator and Customer Service Representative, Michael has effectively resolved customer concerns and maintained high satisfaction levels. Prior positions include Logistics and Transportation Specialist at FedEx, Strategic Account Specialist at Autopart International, and Sales Support Coordinator I at Spectrum, demonstrating versatility across various industries. Michael holds a Bachelor of Business Administration from Briarcliffe College and has a proven track record of analyzing data for decision-making and fostering strong relationships with stakeholders.
This person is not in any teams
This person is not in any offices