Joshua Lown

Joshua Lown is an experienced professional in workforce management and customer care, currently serving as the Senior Workforce Management Analyst at Trulieve since June 2023. In this role, Joshua leads enterprise-level workforce planning for a high-volume, multi-channel contact center, managing forecasting, scheduling, and performance metrics. Prior to Trulieve, Joshua held positions including Customer Care Manager at Superior Group of Companies, overseeing an international customer care team, and Supervisor of Call Center Operations at The Office Gurus, where responsibilities included managing team performance and analyzing business metrics. Joshua's career began at Mortgage Investors Corporation as a Team Lead, focusing on sales and customer support for veterans. Joshua holds an Associate of Arts in Business Administration and Management from St. Petersburg College.