Jay Latimer currently serves as Business Process Manager at TRUMPF, focusing on strategic projects related to Smart Services, Digitalization, and AI. Latimer leads the global service center in optimizing the repair process for TRUMPF machine tools using the SAP Signavio process management program. Previously, Latimer held the role of Process Consultant for Remote Service Tools, coordinating the global rollout of various support tools and training key users. Prior experience includes a position as Project Engineer in Smart Services at TRUMPF North America, where Latimer implemented Remote Service Tools to enhance service efficiency. Jay Latimer's earlier roles include internships in production planning, program management, and laboratory work within several engineering and manufacturing domains. Latimer holds a degree in Materials Science & Engineering and German Studies from the University of Connecticut and continued studies in German at the University of Konstanz.
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