Kathleen Cross

Kathleen Cross is an accomplished marketing leader with extensive experience in member lifecycle management and retention strategies, currently serving as Senior Marketing Manager at Trupanion since February 2019. In this role, Kathleen oversees a team dedicated to enhancing member retention, growth, and loyalty programs through strategic communications and A/B testing. Previous positions at Trupanion include Marketing Manager and Senior Marketing Specialist, where Kathleen contributed significantly to member retention and engagement through tailored marketing campaigns. Prior experience at AAA Washington involved driving awareness and community relations, while earlier roles at The Lobster Shop South and RAM Restaurant Group focused on team management and training operations. Kathleen holds a Bachelor of Arts in English from the University of Washington.