Flavio Pinto

Flavio Pinto is an experienced Technical Support Engineer specializing in telecommunications, currently working at Truphone since October 2020 and focusing on customer fault management, SIM card provisioning issues, and troubleshooting voice, SMS, and data service problems within an international multi-carrier environment. Prior experience includes roles at Nokia and Ericsson, where Flavio developed expertise in network optimization, performance analysis, and radio access network troubleshooting. Flavio's background spans significant responsibilities in second-line support and team leadership, particularly in the monitoring and management of network performance and incidents. Flavio holds ongoing legal studies at Faculdade de Direito de Lisboa and completed training at Ericsson Academy.