Luis Sanches

Luis Sanches is a Technical Support Engineer at Truphone since July 2022, focusing on customer fault management, troubleshooting eSIM/SIM provisioning actions, and resolving mobile number portability issues. Prior to this role, Luis worked as a Technical Support Agent at Vodafone from January 2017 to July 2022, where responsibilities included supervising mobile network incidents and monitoring alarms. Earlier experience includes a Technical Support position at NOS SGPS from April 2014 to May 2015, involving diagnostics and router configuration. Luis holds formal education from CINEL in 2019 and Jean Piaget from 2004 to 2007. Skills encompass tools such as Jira, MySQL, network trace analysis with Wireshark, and proficiency in various network protocols.