Miguel Peralta

Miguel Peralta is an experienced professional currently serving as a Scheduling Specialist at HCLTech since September 2024, where responsibilities include monitoring client call activity and optimizing external Service Provider workloads. Prior experience includes a Customer Service Representative role at Truphone from June 2017 to August 2024, where Miguel led team support tasks, triaged cases, and provided technical support. Additional roles include Sales and Marketing Manager at Kelly Services Portugal and Customer Service Representative at Xerox, focusing on technical call support and documentation of customer incidents. Miguel holds two MBO degrees in Logistics and Culinary Arts from Zadkine Rotterdam, completed between 2012 and 2014.