Our innovative, multichannel feedback solution at checkout enables businesses to easily track how customers feel against how much they spend, thereby understanding the consumer experience at an unprecedented level. Our real-time insights and industry-leading response rates give merchants the confidence they need to make decisions that will absolutely transform their business.

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TruRating

TruRating's headquarters in London, United Kingdom

The Atlanta office focuses on strategic growth and customer success, driving innovation and product development.

Atlanta

This department focuses on ensuring customer satisfaction and fostering strong relationships to drive retention and loyalty.

Customer Success

The Data and Engineering team at TruRating is responsible for developing and maintaining the robust infrastructure that powers our multichannel feedback solution. This team ensures the seamless collection, processing, and analysis of customer data, enabling real-time insights for businesses. Members collaborate to design scalable systems, build intuitive front-end interfaces, guarantee software quality, and derive actionable insights through advanced data science techniques.

Data and Engineering

The Leadership Team at TruRating drives the company's strategic vision and operational effectiveness, ensuring alignment across all functions to enhance customer experience and business transformation. Comprising key executives with diverse expertise, they focus on innovation, market expansion, and fostering a data-driven culture to leverage real-time insights for greater impact on merchant decision-making and growth.

Leadership Team

The Enterprise Sales team at TruRating is responsible for driving revenue growth by engaging with large-scale retail and apparel businesses to adopt our innovative multichannel feedback solution. They identify and secure new business opportunities, build and maintain client relationships, and tailor our offerings to meet the specific needs of enterprise clients, ensuring they achieve transformative insights and decision-making confidence through our platform.

Enterprise Sales

The Customer Success Team at TruRating ensures clients effectively leverage our multichannel feedback solutions to gain valuable consumer insights. They provide strategic guidance, support, and training to maximize the impact of real-time feedback, helping businesses achieve transformative decision-making and enhanced customer experiences.

Customer Success Team

The Global Strategy and Operations team at TruRating spearheads the company's strategic initiatives, optimizing operational processes and fostering a unified global approach. Comprising leaders from retail strategy, technical operations, people and culture, and revenue, the team ensures alignment and efficiency across all business functions, driving enhanced customer experiences and business growth.

Global Strategy and Operations

This department oversees the organization’s governance structures and processes, ensuring accountability and strategic direction.

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Other teams

Data and Engineering

Leadership Team

Enterprise Sales

Customer Success Team

Global Strategy and Operations

Board Governance