Michael S.

Michael S. is an experienced professional in customer experience and strategy, currently serving as the Director - Customer Experience/Strategy Lead at Trust Bank Singapore, focusing on enhancing customer interactions in a rapidly growing digital banking environment. Prior to this role, Michael held positions including Senior Lead at StarHub, where responsibilities encompassed customer experience development and stakeholder management, and Senior Manager at Singtel, where leadership of a comprehensive customer experience program was paramount. With a background in knowledge management from the Infocomm Development Authority of Singapore and business system development at Courts Singapore Limited, Michael also gained early experience as Assistant Manager at SingTel. Michael holds an Honours degree in Business, Management, Marketing, and Related Support Services from the University of Bradford and a diploma in Mechanical Engineering from Ngee Ann Polytechnic.