Catherine Fournier

Catherine Fournier is an experienced bilingual customer service professional with a strong background in client relations and operational support. Currently serving as a Bilingual Customer Care Representative in Preplanning Solutions at TruStage since August 2021, Catherine manages customer inquiries and account modifications while ensuring security compliance. Prior experience includes a role as a Bilingual Customer Service Care Representative II at Assurant from October 2019 to August 2021, as well as various positions at Walmart Canada spanning over two decades, including Operations Assistant and Support Manager. Additionally, Catherine co-owned and managed The Academy of Martial Arts for 18 years and has a foundational career in the banking sector, which provided a robust experience in customer service and cash office administration from 1977 to 1998.