Jessica M.

Jessica M. has extensive work experience in quality assurance and customer care roles. Jessica most recently held the position of Director of Quality Engineering at TrustCloud. Prior to that, they worked as a Senior Quality Assurance Specialist at Enbridge from December 2019 to June 2022. From July 2018 to December 2019, Jessica served as the Director of Quality Assurance at Worldwide Group, where they successfully grew and managed a QA department and implemented a software quality strategy. Before that, they worked as a Senior Software QA Engineer at COBAN Technologies from August 2012 to March 2018. Jessica also has previous experience in customer care roles, including Senior Customer Care Professional positions at West Corporation from June 2002 to March 2017, Alpine Access from June 2002 to September 2010, and Questia Media from January 2004 to April 2009. Additionally, they worked as an IT Business Analyst at ePro LLC from May 2009 to August 2013. Overall, Jessica has a strong background in quality assurance and customer care, with a focus on building and managing teams and implementing effective strategies.

Jessica M. holds a Bachelor of Science (BS) degree in Psychology from the University of Houston. Currently, they are pursuing a Master of Science (MS) degree in Management Information Systems with a specialization in Cybersecurity at the University of Alabama at Birmingham. In addition to their formal education, Jessica has obtained several certifications, including Communication within Teams, Executing on Innovation: A Process That Scales, Microsoft Azure: Active Directory, Microsoft Certified: Azure AI Fundamentals, Microsoft Certified: Azure Fundamentals, Microsoft Certified: Power Platform Fundamentals, mabl Skills Certification: Foundations, and mabl Skills Certification: Advanced.