Albert Alvarez

Albert Alvarez currently serves as an Advisor at trustme.ai since August 2025. Prior to this, Alvarez co-founded Torvalds in March 2025 and held the position of President & Chief Customer Officer, where contributions included defining ideal customer profiles and addressing customer pain points. From August 2023 to March 2025, Alvarez was Vice President of Engineering Support at MerQube, leading global SaaS support for financial clients and deploying AI-driven solutions to enhance efficiency. Previous roles include Head of Global Support at Arrcus, Sr. Director of Americas Support Delivery at Qlik, and Director of Customer Success at VMware, where Alvarez played a pivotal role in managing technical support organizations and improving customer satisfaction. Alvarez also held various technical roles at Citrix and served as a Senior Operating Systems Programmer at Miami-Dade County. Educational achievements include coursework in Leadership Principles from Harvard Business School Online and a Master of Engineering degree from Nova.