Lenka Soukup Prochazkova

Lenka Soukup Prochazkova is an experienced Operations Manager with a strong focus on Global Customer Experience at Trustpilot, where employment began in June 2014. In current roles as a Team Lead for Self-Service and Automation and previously as a Senior Digital Self-Service Specialist, Lenka has successfully launched projects to enhance self-service access for business users and significantly scaled the company's support platform. Public speaking engagements include a panelist role at the Zendesk event "CX Trends 2023" in Copenhagen. Lenka has a diverse background, including positions in UX research and design, housekeeping at Marriott, and collaboration in art projects, paired with a solid educational foundation in Multimedia Design and International Area Studies from institutions such as KEA and Charles University.