Heidi Jones

Heidi Jones is a seasoned Sr. Customer Success Manager currently at TrustRadius, specializing in strategic account management and data-driven solutions. With a decade of experience in marketing research and field marketing, Heidi has consistently exceeded sales targets and demonstrated a strong commitment to customer satisfaction and retention. Prior roles include impactful positions at Sigstr and metadata.io, where achievements included leading teams to outstanding upsell rates and nurturing over 60 client strategies. Heidi holds a Bachelor of Business Administration in Finance and Marketing from Grand Valley State University and has furthered their expertise with a Chartered Financial Consultant designation.