Shereen Lamson

Shereen Lamson is an experienced IT Service Desk Manager currently employed at Truworths since January 2018 and has held a similar position at Pick n Pay since April 2006, focusing on reviewing procedures and ensuring timely responses to calls. Previous roles include Account Manager at Bytes Specialised Solutions, where oversight of SLAs and escalations was key, and IT Help Desk Billing Administrator at Bytes Systems Integration, managing customer account billing. Shereen's career began at ITC (credit bureau) as an Account Administrator/Telesales, handling contract renewals and account management. Educational qualifications include a Certified Project Management degree from Damelin and a Diploma in Contact Centre Management, complemented by various internal training initiatives at PnP.