Anil Kumar Kotla

Anil Kumar Kotla is an experienced professional in customer experience and operations management, currently serving as Associate Manager - CX Operations at Beem since April 2021. Previously, Anil held roles such as Customer Experience Lead at Medlife Xpress, focusing on last-mile operations and data analysis, and Assistant Operations Manager, where responsibilities included managing internal stakeholders and special projects. Anil’s career began at Flipkart as an Escalation Specialist, overseeing customer service and CEO escalations. Anil also gained technical experience as an Internship Trainee at NMDC Limited and as a Customer Support Officer at Mphasis. Anil holds a BCA in Computers from Dr. C. V. Raman University and a Diploma in Electronics and Communications Engineering from VVS Polytechnic.