Karla Mae Flores

Karla Mae Flores is a seasoned professional with extensive experience in customer service and administrative roles. Currently serving as a Legal Admin and Intake Specialist at ODU Law Firm, LLC since July 2023, Karla also works as a Business Virtual Assistant at Pineapple since May 2022. Previous roles include Customer Service Advocate positions at Optum and TeleTech, where assistance was provided to health insurance members, and as a Senior Customer Service Representative at iQor, where Karla supported T-Mobile customers with technical issues and billing inquiries. Earlier experience includes roles at Convergys, MIROF RESOURCES INC, and Greatleaf Land, Inc., focusing on customer service, HR validation, and training assistance. Karla holds a Bachelor's degree in Entrepreneurial and Small Business Operations from Polytechnic University of the Philippines, completed in 2013.