We’re Australia’s leading specialists in CX consultancy and services. 
We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.


Consulting

Services

Technology

TSA Group - Australia

TSA Group - Australia's headquarters in West Perth, Australia

Luke Kenny

Jason Webster

Aydarus Ahmed

Zahra Peggs

The Operations Team at TSA Group is responsible for optimizing and executing customer experience strategies across various projects. This team ensures that operational processes are efficient and effective, leveraging technology and best practices to enhance brand interactions with Australian customers. By collaborating closely with other departments, the Operations Team drives continuous improvement and delivers exceptional service outcomes.

Operations Team

The Administrative and Office Management team at TSA Group plays a crucial role in ensuring the seamless operation of the company’s daily activities. This team is responsible for coordinating office logistics, facilitating communication across departments, and providing essential support to leadership, all while fostering an efficient work environment that empowers staff to deliver exceptional customer experiences. Whether managing administrative tasks or overseeing office administration strategies, they contribute significantly to TSA Group's mission of transforming brand connections with Australians.

Administrative and Office Management

The Marketing and Sales team at TSA Group is dedicated to driving brand growth and enhancing customer experiences through targeted strategies and relationship-building efforts. This team collaborates closely to leverage local market insights and advanced technology, ensuring effective communication and support for clients in achieving their customer experience goals. With roles spanning from sales leadership to channel management, they work together to create impactful marketing initiatives and foster lasting partnerships.

Marketing and Sales

The Customer Support and Retention team at TSA Group focuses on enhancing customer experiences and fostering long-term relationships with clients. This team is responsible for developing and implementing consumer retention strategies, delivering training to support staff, leading inbound service and sales efforts, ensuring quality assurance in customer interactions, and managing relations for specific campaigns. Their goal is to maximize customer satisfaction and loyalty through effective support and engagement initiatives.

Customer Support and Retention

The IT and Technical Specialists team at TSA Group is dedicated to developing and maintaining cutting-edge technology solutions that enhance customer experience. They leverage their expertise in software engineering, network management, and dialler systems to ensure seamless integration of technology with CX strategies. By collaborating closely with other teams, they optimize IT infrastructure and support innovative service delivery for clients across Australia.

IT and Technical Specialists

The Leadership Team at TSA Group guides the strategic vision and operational excellence of the company, ensuring alignment with its mission to enhance customer experience through innovative solutions. Comprising key executives from finance, engineering, customer service, and corporate affairs, the team collaborates to drive growth, foster a strong company culture, and maintain a sharp focus on delivering exceptional value to clients and Australians alike.

TSA Group - Australia

Org chart

Teams

Operations Team

Administrative and Office Management

Marketing and Sales

Customer Support and Retention

IT and Technical Specialists

Leadership Team

Offices

TSA Group - Australia

Org chart

Teams

Operations Team

Administrative and Office Management

Marketing and Sales

Customer Support and Retention

IT and Technical Specialists

Leadership Team

Offices

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