Edwin Eusebio is a Service Delivery Leader and Senior Operations Manager with over 16 years of experience in the BPO industry, specializing in multi-channel services. They have held leadership roles at prominent companies such as Convergys and UnitedHealth Group, consistently achieving top-ranking performance metrics and driving operational excellence. Eusebio has a Bachelor's Degree in Mass Communication/Media Studies from Centro Escolar University. Currently, they serve as a Senior Operations Manager at TSA Group in Australia, continuing to enhance service delivery and employee engagement.
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