Ralph Worby

Ralph Worby is an experienced professional in the banking sector, currently serving as Senior Manager Service Delivery at TSB Bank since September 2013, with responsibilities including self-service channels and cash management. Prior roles at TSB involve strategic contributions to branch transformation and the design of customer-centric propositions in commercial banking. Ralph's experience spans various managerial positions at Lloyds TSB and Lloyds Banking Group, focusing on service improvement, strategic development, and operational management, starting from a Business Analyst role to bank management. Educationally, Ralph holds a BSc in Geography from The University of Manchester.