Crystal Y.

Senior Customer Success Manager at TSC.ai

Crystal Y. has a diverse work experience that spans across different industries and roles. Crystal most recently worked at TSC.ai as a Senior Customer Success Manager, where they managed enterprise global accounts in the field of External Affairs & ESG. Crystal'sresponsibilities involved leveraging AI and data analytics to drive strategic engagements for key enterprise outcomes in policy and reputation spaces. Prior to this, Crystal worked as a Customer Success Manager at the same company, focusing on leveraging ML and data analytics for Fortune 500 companies in the agriculture and extractives sectors.

Before joining TSC.ai, Crystal worked at the National Library Board as a Digital Fellow. In this role, they led a project on developing digital knowledge management tools for agrarian archive data, with the aim of promoting critical public engagement with local farming history.

Crystal also has experience working at Yale-NUS College as an Executive, and at Sunseap Energy as a Special Projects Intern. At Sunseap Energy, they sourced and analyzed tidal history to contribute to the development of the largest floating solar farm in the world.

Crystal's work experience demonstrates their expertise in customer success management, data analytics, project management, and research.

Crystal Y. has a strong educational background in environmental studies and agriculture. Crystal pursued a Bachelor of Arts Hons. in Environmental Studies at Yale-NUS College. During their time at Yale-NUS College, Crystal also had the opportunity to study abroad as an exchange student at National Taiwan University, where they focused on Agricultural Economics. Additionally, Crystal attended the University of Alaska Southeast as a summer student, specializing in Glaciology.

In addition to their formal education, Crystal has also obtained various certifications. In 2022, they completed the Unconscious Bias course offered by LinkedIn. Crystal also completed a 200H Yoga Teacher Training program at Freedom Yoga in the same year. In 2021, Crystal completed the SheCodes Basics workshop, gaining proficiency in CSS, HTML, and JS from SheCodes Workshops.

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