Derek Wong

Derek Wong is a seasoned professional in customer success and client management, currently serving as a Client Success Manager at TTEC Digital since August 2019, where the focus is on enhancing customer experience through advanced technology and consulting. Prior to TTEC Digital, Derek was a Customer Success Manager at Genesys, contributing significantly to customer retention and product adoption. Earlier experience includes roles as Client Success Leader at XAP Corporation, Call Center Group Lead at American Honda Motor Company, Senior Training and Support Specialist at Isoph, Account Manager at Quisic, Membership Manager at the Japanese American National Museum, and Senior Data Entry Clerk at the Los Angeles County Museum of Art. Derek holds a BA in Administrative Studies from the University of California, Riverside.