John Headman is a senior-level solutions architect with over 20 years of experience specializing in enterprise contact center platforms. Currently serving as a Principal Technical Support Engineer at TTEC Digital, John has previously held roles including Manager of Technical Delivery at Verint-Systems and Solutions Architect at LivePerson, where John led significant improvements in team productivity and customer satisfaction. John holds a Bachelor of Science in Business/CIS from Northern Michigan University and has demonstrated expertise in AWS cloud architecture, workforce optimization, and technical project management throughout their career.