Les Giddings is a technical professional with over 20 years of experience in application integration and support, specializing in customer experience, AI, and digital solutions. Currently serving as a Principal Sales Engineer at TTEC Digital, Giddings has previously led significant projects across various organizations, including NBCUniversal and IBM. As an Independent Consultant, Giddings contributed to the establishment of a pioneering Customer Care 311 Center for a Florida County Government. Giddings has also held leadership roles in multiple companies, driving multimillion-dollar projects and enhancing customer engagement initiatives. Their educational background includes specialized training from institutions such as Genesys University and Cisco Systems.
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