Manik Madaan is a Senior Escalation Engineer at TTEC Digital, where they specialize in resolving complex technical issues and optimizing Webex Contact Center solutions. They previously served as an Assistant Manager - Networks and Senior Executive at DHL Global Forwarding, handling market operations in North India and ocean exports. Manik started their career as a Software Developer Intern at Go Swift and holds a Bachelor of Technology in Computer Science from Chitkara University. Always eager to learn and grow, they are passionate about delivering effective solutions and collaborating with cross-functional teams.
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