Myren Ralph E. is a highly experienced Principal Engineer specializing in Genesys Cloud CX as of July 2023, providing dedicated support to flagship clients and mentoring technical engineers. Prior to TTEC Digital, Myren served as a Professional Services Consultant at Genesys from April 2022 to July 2023, delivering high-quality service engagements and designing functional call flows for contact center clients. With a background in VoIP technologies, Myren held various positions at RingCentral, including Quality of Service/Network Specialist and advanced support roles, focusing on problem resolution and customer support. Earlier experience at Transcom involved service and fault management within telecommunications, contributing to expertise in both VoIP and network systems. Myren holds a degree from Adamson University.
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