Ahmed Samir has extensive experience in customer care and quality management across various industries. Beginning a career in 2007 as a Reservations Specialist at East West Travel, Ahmed transitioned through multiple roles such as Customer Care Representative at ETISAL International Group and Wasla Outsourcing, and Technical Support at ART. From 2017 to 2023, Ahmed held the positions of Quality Team Lead and Quality Manager at iSON Xperiences Ltd. Currently, Ahmed serves as a Quality Manager at TTEC since September 2025. Educational qualifications include a law degree from Helwan University Cairo, completed in 2009.
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