Danilo Enverzo, Jr. has extensive experience in operations management and leadership within the customer service sector. Currently serving as an Operations Manager at TTEC since May 2022, Danilo previously held the position of Service Delivery Team Lead at TeleTech Philippines from July 2017 to May 2022, and earlier, worked as a Contact Center Supervisor at i-Tech Global Business Solutions, Inc. from May 2011 to June 2017. Throughout these roles, Danilo has demonstrated a strong ability to exceed Key Performance Indicators (KPIs) through effective coaching and mentoring, as well as the development and execution of action plans. Danilo holds a Bachelor of Education (B.Ed.) degree in Secondary Education and Teaching from Philippine Normal University, completed in 2009.
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