Deans Antony is a Sr. Software Developer specializing in omnichannel implementations and certified as an implementation engineer for Contact Center AI and Dialogflow CX solutions, along with Google Cloud Services. Deans has extensive experience as a System Software Senior Developer at TTEC, where they served as a Subject Matter Expert in AI and Speech Analytics for contact center solutions. Previously, they worked as a Digital Analyst at Amazon and a Manufacturing Solutions Support Engineer at Nokia. Deans's proficiency spans both legacy and modern contact center software, with a strong emphasis on Cloud Services and Omni-Channel SaaS.
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