Donald Pal, RN, CLSSGB, is an experienced operational leader in healthcare with a history of transforming care through strategic management. They have served in various roles at TTEC from Site Lead to Executive Director, focusing on performance improvement and operational effectiveness. Previously, Donald was a Sales Manager at Teleperformance, where they oversaw performance across multiple sites. With a Bachelor of Science in Nursing from CCMC-CN and certification as a Green Belt in Lean Six Sigma, Donald is committed to enhancing service delivery and team performance.
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